How OUTSOURCY Helped an E-Commerce Company Achieve 100% Compliance and Boost Customer Satisfaction by 75%
Overview
As this fast-growing e-commerce company scaled up, they faced major HR and compliance challenges. Without formal policies or a structured personnel system, the business risked serious legal problems and their operational stability was at stake. OUTSOURCY stepped in to build a strong HR foundation that could keep up with their ambitious growth.
Rise to the Challenge
The company was expanding rapidly, hiring new employees every month, but lacked formal HR policies, a structured personnel system, and a compliance strategy. This resulted in incomplete employee contracts, delays in social insurance registration, and overall disorganization leaving the business vulnerable to fines, legal disputes, and operational setbacks.
Action
We began by auditing every employee file to identify and correct compliance gaps, ensuring all documentation aligned with Egyptian labor laws. Simultaneously, we developed customized HR policies tailored to the client’s unique culture and pace of growth. To future-proof their operations, we built a fully compliant HR and personnel system that standardized contracts, onboarding, and legal registration processes — creating a stable infrastructure for sustainable expansion.
Results
We successfully established a fully compliant HR system that enabled 75% faster onboarding, saving valuable time with each new hire. The company achieved 100% compliance with Egyptian labor law, avoided all penalties or legal issues, and gained a stable, scalable HR structure that now actively supports their growth, rather than holding it back.
 | Client's Feedback"Partnering with OUTSOURCY was a turning point for us. Their team not only closed our legal gaps but gave us a strong HR system we can actually grow with." |